Head of Logistics

Job Description


Hours:                                                37.5 hours per week

Permanent/Fixed Term:                   Permanent

Location:                                            Cheltenham


Key Objectives


  • Ensuring the right products are delivered to the right location on time, to the quality required and in the most cost-efficient way.
  • Managing imports, warehouse (3PLs), distribution and exports to ensure execution of best class customer service levels, high quality on time in full delivery and optimal management of human and financial resources
  • Management of service partners (3PLs, Freight Forwarders and Transport Companies) to agreed contracts


Key Tasks

  • Creation and implementation of best practice logistics vison, strategy, principles, policies and processes across the organisation to improve operational and financial performance
  • Deliver solutions to logistics problems whilst maintaining high levels of quality and service within budgetary requirements
  • Ensuring distribution, warehousing, imports and exports functions are sized, designed and resourced in line with future requirements for volume, handling, storage, shipping and value-added service.
  • Monitor quality, quantity, delivery times, and transport costs. Achieve all agreed targets for People (safety, absence, engagement, succession planning), Customer Service (OTIF, serviceability) and Costs (Imports, Transport, Warehouse and Exports).
  • Negotiate rates and contracts with transportation and logistics providers
  • Recommend optimal transport modes, routes or frequency
  • Select Partners and monitor service against performance criteria
  • Ensure supplier compliance with company policies or procedures for product transit or delivery
  • Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results and recommendations
  • Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency
  • Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities.
  • Ensure the integrity of inventory accuracy and manage stock movements
  • Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement
  • Keep track of slow moving and obsolete stock
  • Identify savings by removing waste or unnecessary steps in the logistics process
  • Interpret trends and analyse and review data. Provide meaningful logistics data to others in the organisation to aid customer service and cost improvements
  • Ensure IT systems in place are effective, maintained and accurate
  • Ensure metrics, reports, and process documentation is available
  • Ensure compliance with import/export regulations/customs regulations and legal and health and safety requirements
  • Support new business initiatives and projects and contribute to review meetings and change process. Ensure effective logistics implementation takes place relating to the changes


Qualifications & Experience Requirements:


  • Relevant business/commercial or manufacturing/engineering degree or equivalent is preferred
  • Proven experience of working in logistics/supply chain/transportation function within FMCG environment with a comprehensive knowledge of logistics processes and procedures
  • Exposure to managing 3PL contracts
  • Expert knowledge of technical regulations related to logistics such as import/export and customs regulations, security requirements to include certification in dangerous goods handling and aviation security
  • Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP), Bill of Material (BOM) and customer data systems
  • Advanced Excel user
  • Ability to analyse and manipulate technical and complex data and provide meaningful information

Key Competency Requirements:


  • Proven management skills with the ability to optimise team performance and development
  • Highly skilled communicator with the ability to form and maintain good relationships internally and externally
  • Strong interpersonal, negotiation and influencing skills
  • Customer focused
  • Proven analytical, problem solving and organisational skills with meticulous attention to detail
  • Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities
  • Excellent project management skills
  • Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost, production schedules and customer order fulfilment